Frequently Asked Questions
Do I have to pay GST?
Can I pay by check/money order?
What payment methods are accepted?
Can I order over the phone?
How long will it take to receive my order?
What if a piece is out of stock?
Shipping and Returns
Warranty
Care Instructions
Liability
- Q.
- Can I order over the phone?
- A.
- Unfortunately we cannot take phone orders at this time, however any questions can be emailed through to us, and we will endeavour to reply within 24 hours..
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- Q.
- How long will it take to receive my order?
- A.
- We will make every effort to ship your order within 2 - 3 business days of order receipt. During the holidays , our shipping time may increase due to postal service back ups..
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- Q.
- What if a piece is out of stock?
- A.
- Every effort is made to ensure all items are currently in stock, we may however from time to time run out of a particular piece. In such a case you will be notified by email advising you how long we expect the item to be. You will have the opportunity to tell us your preference on how to proceed. If you do not reply to our email notification, we will hold your order and ship the complete order when all pieces are available. If a back order is expected to tale longer than 10 days, we will email you asking whether you wish to wait or if you wish to cancel or substitute the back ordered item. If you decide to cancel the out of stock item, we will ship the portion of your order that is in stock. The pieces that are not in stock will be removed from your order. You will only be charged for the pieces that are sent. If you decided not to cancel the back ordered piece, your order will be put on hold and will be shipped when all items are available..
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- Q.
- Shipping and Returns
- A.
- At Fashion Accessories Australia we are committed to nothing short of excellence regarding the support we provide to all our customers before, during and after the sale. Please ensure that you have entered your correct details as Fashion Accessories Australia cannot take any responsibility for incorrect contact information entered by its customers. Goods remain the property of Fashion Accessories Australia until payment is received in full. Shipping is by Australia Post, if urgent delivery is required please contact Fashion Accessories Australia: sales@fashionaccessories.com.au If you are not completely satisfied with the manufacturing of your product , Fashion Accessories Australia will happily refund your money or exchange for another item provided that the item is returned to us within 7 days of purchase in its original condition and undamaged, including the outer packaging. We will not provide a refund or exchange for incorrect product choices or change of mind. We do not provide refund/exchange on sale items. .
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- Q.
- Warranty
- A.
- Items sold by Fashion Accessories Australia are covered by a manufacturer's warranty. Fashion Accessories Australia will happily offer a full replacement of goods within one year of purchase if the manufacturing is defective in anyway provided that: * You retain your official Fashion Accessories Australia receipt, without your receipt you may be denied warranty. * Warranty will not be covered if any products are physically damaged. * Care Instructions have been followed..
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